Privacy Policy
Last Updated: September 20, 2026
Website: https://thehealingwellco.com
Business Name: The Healing Well Co.
Contact: info@thehealingwellco.com
At The Healing Well Co., we respect your privacy and recognize the importance of protecting the information you share with us.
This Privacy Policy explains how we collect, use, store, and share information when you visit our website, subscribe to our communications, book services, or participate in our wellness offerings.
1. Information We Collect
We may collect personal information you voluntarily provide when you:
- Subscribe to our newsletter or request resources
- Schedule an appointment or register for an event
- Purchase a service, class pass, or gift card
- Complete an intake form, consent form, or waiver
- Communicate with us by email or through another platform
- Participate in individual or group wellness services
Depending on your interaction with us, this information may include your name, email address, contact information, booking details, purchase history, and information relevant to the services you receive.
We may also collect certain technical information automatically when you visit our website, such as your browser type, device information, IP address, pages visited, and interactions with our website.
2. How We Use Your Information
We use the information we collect to:
- Provide and manage our services
- Process bookings, purchases, and registrations
- Communicate with you about appointments and services
- Deliver newsletters, resources, and promotional communications you have requested
- Maintain client records and support continuity of care within our scope of practice
- Improve our website, services, and customer experience
- Understand website traffic and marketing effectiveness
- Protect our website and business from spam, fraud, and unauthorized activity
- Meet applicable legal and business obligations
We use personal information only for purposes reasonably related to our business operations, services, and communications, or as otherwise permitted by law.
3. Cookies, Website Analytics, and Advertising
Our website may use cookies, pixels, and similar technologies to support website functionality, understand visitor activity, and evaluate the effectiveness of our marketing.
These technologies may collect information about how visitors interact with our website, including pages viewed, approximate location, device information, and interactions with advertisements or website content.
We may use third-party analytics and advertising services, including Meta (Facebook and Instagram) and Google, to help us understand website performance, improve our outreach, and measure advertising results.
These providers may use cookies or similar technologies to collect or process information in accordance with their own privacy policies.
You can manage or disable cookies through your browser settings. Where available, you may also manage your preferences through our website’s cookie settings or the privacy and advertising settings provided by individual platforms.
Disabling certain cookies may affect website functionality or limit our ability to understand how visitors use our site.
4. Scheduling, Payments, and Third-Party Services
To operate our business, we use trusted third-party platforms that support scheduling, payment processing, email communications, forms, virtual sessions, and other administrative functions.
These services may include providers such as Calendly, Stripe, MailerLite, Google Workspace, Zoom, Meta, and other platforms that support our business operations.
Information necessary to complete a booking, purchase, registration, or communication may be processed or stored through these services.
We may also use secure business automation tools to transfer limited information between connected platforms, such as confirming a purchase, issuing a class pass, or sending a booking-related email.
When you use an external service, your information may also be subject to that provider’s privacy policy and security practices.
5. Health-Related and Client Information
Some of our services involve information about your health, symptoms, personal experiences, or wellness goals.
Information you voluntarily provide through intake forms, consent forms, client communications, or individual sessions may be maintained as part of your confidential client records.
We use this information to understand your needs, personalize services within our scope of practice, document sessions, and support your ongoing wellness experience.
Client intake information and session notes are maintained separately from our website analytics and advertising activities.
We do not intentionally provide client health histories, intake responses, or private session notes to advertising platforms for targeted marketing.
6. How We Share and Protect Information
We may share information with service providers when reasonably necessary to operate our business, deliver requested services, process payments, communicate with you, or maintain our website.
We may also disclose information when required by law or when reasonably necessary to protect our rights, safety, or business operations.
We do not sell client records or personal information collected through our intake forms.
We take reasonable steps to protect personal information and limit access to information based on legitimate business needs.
While we make reasonable efforts to safeguard your information, no electronic storage or transmission method can be guaranteed to be completely secure.
7. How Long We Retain Information
We retain personal information for as long as reasonably necessary to provide services, maintain appropriate business and client records, fulfill legal obligations, and support the purposes described in this policy.
Retention periods may vary depending on the type of information and applicable requirements.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in those communications.
8. Your Privacy Choices and Rights
You may contact us to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of eligible personal information
- Ask questions about how your information is collected or used
Some information may need to be retained for legal, financial, recordkeeping, or other legitimate business purposes.
You can also manage cookies through your browser or available website privacy settings and adjust advertising preferences through the platforms you use.
To submit a privacy-related request, email info@thehealingwellco.com.
9. External Links and Third-Party Websites
Our website may contain links to external websites, booking platforms, payment processors, social media pages, and other third-party services.
When you follow these links, you may be subject to the privacy policies and practices of those external providers.
The Healing Well Co. is not responsible for the privacy practices or content of websites we do not control.
10. Children’s Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through our website.
Certain services may be available to minors with appropriate parental or guardian consent.
If you believe a child has provided personal information without appropriate authorization, please contact us.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable requirements.
Any updates will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
The Healing Well Co.
Wake Forest, North Carolina
info@thehealingwellco.com
https://thehealingwellco.com